Last updated 21 August 2026.
You can video call family for free using FaceTime (if everyone has an iPhone, iPad or Mac) or Zoom (which works on any phone, tablet or computer, including Android and Windows). Both take about two minutes to set up the first time, and after that a call is just one tap away.
Which app should I use – FaceTime or Zoom?
If you and the family member you’re calling both use iPhones, iPads or Macs, FaceTime is the easiest option – it’s already built into the device, so there’s nothing to download. If anyone in the call has an Android phone or a Windows computer, use Zoom instead, since it works the same way on every type of device.
How do I make a FaceTime call?
Open the green FaceTime app on your iPhone, iPad or Mac. Tap the plus button to start a new call, type in the person’s name or phone number (it will suggest them from your Contacts as you type), then tap the video camera icon to start the call. If they don’t answer straight away, that’s normal – try a text message first to say “calling you now.”
How do I make a Zoom call?
Download the free Zoom app from the App Store or Google Play. The easiest way to join a call is to tap the meeting link someone sends you by text or email – it will open Zoom automatically and connect you. If you’re joining a recurring family call, open the Zoom app, tap “Join a Meeting,” and type in the meeting ID your family shared with you.
What do I do if I can’t see or hear the other person?
First, check your volume is turned up. Then check the app has permission to use your camera and microphone – if a message popped up asking to “Allow” access when you first opened the app, make sure you tapped Allow rather than Don’t Allow. If sound or video still isn’t working, close the app completely and reopen it, or restart the device – this fixes the vast majority of call problems.
Is it safe to video call with Zoom or FaceTime?
Yes, both are safe as long as you only join calls from, or accept calls from, people you actually know. The one thing to watch for: never join a Zoom meeting from a link sent by someone you don’t recognise, and never share your personal meeting ID publicly – treat it a bit like your home address. For more on spotting scams that arrive by text or email, see our guide on avoiding online scams.
Where can I get more help?
If you’re setting up a new phone or tablet before your first call, our guides on setting up an iPhone and setting up an iPad cover the basics first. And if you want to browse more privately while you’re online generally, our plain-English explainer on what a VPN is and when it’s actually worth using is a good next read.
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